This refund policy applies to AI-simulated virtual fitting models and related digital visual services purchased via omnentra.org. As this website provides digital services, refund requests are reviewed based on order status, service processing stage, and specific issues.

  1. Pre-purchase Confirmation

Before submitting an order, please carefully review the service details, pricing, processing time, and relevant service descriptions.

omnentra.org offers one-time purchase services; these are not subject to automatic renewal or recurring charges. Upon payment, we begin processing the service based on the order details and materials submitted by the user.

  1. Orders Not Yet Processed

If a user requests cancellation before processing has begun, they may contact us to apply for a refund.

Upon receiving a refund request, we typically review it within 1–3 business days and determine eligibility based on the specific circumstances of the order.

If the refund is approved, we will issue the refund via the original payment method or another applicable payment method.

  1. Orders Already in Process

If an order has already entered the AI ​​image processing or generation stage, refund eligibility may be affected.

As the digital service has already commenced, certain service costs may have been incurred. Therefore, for orders already in process, we review refund requests based on actual processing progress, order content, and specific circumstances.

If the service is incomplete and cannot be continued due to reasons attributable to omnentra.org, we will provide an appropriate solution—such as reprocessing, order cancellation, or a refund—based on the specific situation.

  1. Completed and Delivered Digital Content

If the digital content has been completed and delivered to the user via email, a download page, or other means, refund requests based solely on personal preference or differing expectations are generally not accepted.

AI-generated images may differ from user expectations regarding clothing proportions, visual effects, poses, colors, or other details. As the generated results are visual displays, we cannot guarantee that every result will perfectly align with the user’s subjective expectations.

If the delivered content contains significant technical issues, file corruption, or deviates substantially from the purchased service, please contact us promptly so we can inspect the matter based on the actual situation.

  1. Service Quality Issues

If the digital content we provide contains significant technical errors or differs substantially from the service content explicitly purchased in the order, users may contact us to raise the issue within 7 days of receiving the content.

We typically review such requests within 1–3 business days of receipt.

If the issue is confirmed to originate from the service itself, we may offer solutions such as reprocessing, regenerating the relevant content, or issuing a refund, depending on the specific circumstances.

  1. Issues Caused by User-Provided Materials

Users are required to provide clear, complete, and compliant images of the clothing and relevant materials.

If the generated output is compromised due to blurry images, corrupted files, unsupported formats, missing information, or inaccurate data submitted by the user, this is generally not considered a service quality issue on the part of omnentra.org.

In such cases, we may request that the user resubmit suitable materials rather than issuing a refund.

  1. Duplicate Payments

Please contact us promptly if the same order is charged multiple times due to system or payment processing issues.

Once a duplicate payment is verified, we will process a refund for the duplicate amount. Refund requests are typically reviewed within 1–3 business days.

  1. Refund Processing Time

Once a refund request is approved, we will initiate the refund to the original payment method as soon as possible.

The actual time it takes for the refund to appear in the user’s account depends on the payment method, bank, credit card issuer, or third-party payment provider. Typically, refunds may take 3–10 business days to appear in the user’s account.

If the refund is not received within a reasonable timeframe, we recommend that users first contact their payment provider; users may also contact us via the channels provided on omnentra.org to check the refund status.

  1. Inability to Provide Service

If we are unable to provide a purchased service due to reasons attributable to omnentra.org, we will contact the user to discuss appropriate solutions, such as reprocessing, extending the completion time, cancelling the order, or issuing a refund.

If an order cannot be completed within a reasonable timeframe, users may have the right to cancel the order and request a refund in accordance with applicable laws and this website’s policies. The US FTC’s Mail, Internet, or Telephone Order Merchandise Rule also addresses cancellation and refund requirements when orders cannot be completed within the promised timeframe.

  1. Situations Not Eligible for a Refund

Refunds are generally not granted in the following situations:

The user requests a refund solely due to a change in personal preference;
There are general discrepancies between the AI-generated results and the user’s subjective expectations;
The images or materials provided by the user do not meet service requirements;
The service cannot be completed due to incorrect or incomplete information provided by the user;
The service has been completed and successfully delivered, with no significant technical issues;
Service access has been restricted due to the user violating the website’s Terms of Service or usage policies.

In exceptional cases, we will review the request based on the specific circumstances of the order.

  1. How to Request a Refund

To request a refund, please contact us via the contact details provided on omnentra.org and include as much of the following information as possible:

Order details
Email address used for the purchase
Date of payment
Details of the service for which the refund is requested
Reason for the refund and a description of the issue

We typically review refund requests within 1–3 business days of receiving a complete application and will notify you of the outcome via email or another valid contact method.

  1. Updates to the Refund Policy

omnentra.org may update this refund policy to reflect changes in services, business processes, or applicable laws.

Updated policies will be posted on the website. Users are encouraged to review the latest version of the refund policy before purchasing services.

  1. Contact Us

If you have any questions regarding refunds, order cancellations, digital content delivery, or payment issues, please contact us via the following website:

Email:
[email protected]
Company Address:
4333 KRAFT AVE
STUDIO CITY, CA 91604
Company Name:
Omnentra, Inc.

We will review your request promptly based on the order details and process it in accordance with applicable service policies and legal requirements.