These Digital Delivery Terms apply to AI-simulated virtual mannequin services and related digital visual services purchased via omnentra.org. As these services are provided in the form of digital content, they are not shipped via physical parcels or standard courier services.

  1. Description of Digital Services

omnentra.org provides AI-simulated virtual mannequin and clothing visualization services. Once a user completes a purchase and submits the required clothing images or product materials, we process the materials according to the order specifications and generate the corresponding digital visual content.

The generated content typically includes AI-simulated mannequin images, clothing display images, or other digital content explicitly described on the order page.

  1. Processing Time

Upon receipt of a valid order, confirmation of payment, and receipt of the necessary images and materials, we generally begin processing and complete the digital content within 1–3 business days.

Some orders may require additional time due to factors such as image quality, completeness of materials, volume of items, or technical processing requirements. If we anticipate that completion within the standard timeframe is not possible, we will notify the user via email or other available contact methods based on the specific circumstances.

Processing time does not include delays caused by the user failing to submit materials on time, resubmitting images, or providing supplementary information.

  1. Digital Content Delivery

Completed digital content is typically provided electronically—for example, via email, a dedicated webpage, a download portal, or other suitable digital delivery methods.

Users are responsible for ensuring that the email address and other contact details provided at the time of purchase are accurate and valid.

If a user does not receive the digital content, they should first check their spam, promotional, or other email category folders. If the content has still not been received, the user may contact us using the contact details provided on omnentra.org.

  1. User Material Requirements

To ensure the successful completion of digital services, users must provide clear, complete, and processable clothing images or product materials in accordance with website requirements.

If uploaded images are excessively blurry, damaged, in an unsupported format, incomplete, or otherwise unsuitable for processing, we may require the user to resubmit the relevant materials.

Delivery delays resulting from a user’s failure to provide necessary materials shall not be considered a failure by omnentra.org to process the order according to standard procedures.

  1. Exceptions to Delivery Times

While we generally process orders within the timeframes listed on the website, some orders may be affected by technical malfunctions, system maintenance, service disruptions, network issues, or other circumstances beyond our reasonable control. If we are unable to complete the service within the promised timeframe, we will, where reasonably possible, explain the delay to the user and provide an estimated completion time or other appropriate resolution.

If an order cannot be completed within a reasonable period, the user may request a cancellation or refund in accordance with applicable refund policies and laws. U.S. Federal Trade Commission (FTC) regulations regarding online sales also require merchants to provide notifications of delay and offer refunds when delivery cannot be completed as promised.

  1. Delivery Completion

Delivery of the digital service is generally considered complete when the relevant digital content has been provided to the user via the agreed-upon electronic method, or when the user has been granted reasonable means to access or download the content.

Users should promptly inspect the content received. Please contact us as soon as possible if you discover that files cannot be opened, are visibly damaged, or differ significantly from the purchased service.

  1. AI-Generated Content Notice

Images produced by the AI ​​virtual try-on service constitute digital visual content. Due to the inherent uncertainties of AI generation technology, the results may differ from user expectations regarding clothing details, proportions, colors, poses, or overall visual effects.

These images are intended primarily for clothing display and visual reference; they should not be considered an absolute guarantee of actual size, fit, or how the garment looks when worn.

  1. Order Data and Delivery Security

We take reasonable measures to protect images, order information, and related digital data submitted by users.

Users are responsible for the safekeeping, subsequent storage, and backup of delivered digital files. Unless otherwise stated in the service terms, omnentra.org does not guarantee the permanent retention of digital files on our servers or download pages.

  1. Delivery Issues

If you have not received the digital content after the stipulated processing time, or if the received files contain significant technical issues, please contact us using the contact details provided on omnentra.org.

To help us resolve the issue quickly, please provide your order information, the email address used for the purchase, and a detailed description of the problem.

We will review the order records and the specific circumstances, and, where reasonable, re-provide the digital content or take other appropriate measures.